How to Delete Your Shoptonio Account

Account Deletion Instructions

To delete your Shoptonio account and associated data, please follow these steps:

  1. Send an email to support@shoptonio.com
  2. Use the subject line: “Delete my account”
  3. Include the phone number associated with your account

What happens next?

  • We will process your deletion request within 7 business days
  • You will receive a confirmation email once your account has been deleted
  • Your account will be immediately deactivated upon receiving your request

Data Deletion Details

When your account is deleted, we will remove:

  • Your personal information (name, phone number, email)
  • Your app preferences and settings
  • Payment information and subscription details

Data We Retain:

  • Shopping lists and household data you’ve contributed will remain accessible to other household members
  • Messages and activity history within shared households
  • Items you’ve added to shared lists

Additional Data Retention:

  • Legal compliance records (up to 30 days)
  • Analytics data in aggregate form (anonymized)
  • Transaction records required by law

Why We Retain Household Data

To maintain the collaborative experience for other household members, we preserve:

  • Shared shopping lists and their history
  • Household settings and preferences
  • Member contributions to shared spaces

This ensures that deleting your account won’t disrupt the shopping experience for other household members you’ve collaborated with.

Additional Information

  • Subscription Management:

    • Deleting your account does NOT automatically cancel your subscription
    • If you’re paying for a household subscription, you must manually cancel it:
      • For Apple App Store subscriptions: Go to iPhone Settings > Apple ID > Subscriptions
      • For Google Play subscriptions: Open Google Play Store > Profile > Payments & subscriptions > Subscriptions
    • Please cancel your subscription before requesting account deletion to avoid future charges

  • Household Management:

    • If you’re the only member of a household, the household will be deleted
    • If you’re an admin of a shared household, admin rights will be transferred to another member
    • If you’re the paying member of a household:
      • Other members will lose access when your subscription ends
      • To maintain access, another member must set up a new subscription before your subscription ends
      • We recommend coordinating with your household members before deleting your account

  • Data Cleanup:

    • Downloaded app data should be removed by uninstalling the Shoptonio app from your devices
    • Ensure you’ve cancelled your subscription before deleting your account
    • If you’re the paying member, coordinate with your household to transfer payment responsibility if they want to maintain access

For any questions about subscription cancellation, account deletion process, or data retention policies, please contact us at support@shoptonio.com.

This deletion process complies with data protection regulations and our Privacy Policy. You can also request a copy of your data before deletion by mentioning this in your email.